On this page you will find the answers to our most frequently asked questions. If you still have a question that is not listed here or that you would like more information on, you can of course always contact our customer service.
What is the delivery time of my order?
Of course we do everything we can to dispatch your order as quickly as possible. If you place your order before 3pm on working days, we will dispatch it the same day. However, due to the busy schedule of the parcel services, it can sometimes take a little longer.
Can I pick up my order at your warehouse?
Unfortunately, it is not possible to collect orders from our warehouse.
Can I cancel my order?
If you wish to cancel your order, we kindly ask you to contact us within 30 minutes on our phone number: +31 85 210 9000.
Please note that we cannot cancel if the ordered items have already been prepared for shipment. Once the items have been dispatched and you do not wish to keep them, you can refuse the order at the door. If you explicitly inform the parcel delivery person, your order will be returned to our warehouse.
Payment & shipping costs
What are the shipping costs for an order?
We offer free shipping within the Netherlands & Belgium for orders over €50. Under €50 you pay €5.95 shipping costs. Different shipping rates apply to other countries in Europe.
What are the payment methods on the Westinghouse webshop?
On our webshop, you can use several secure payment methods. We offer the following options:
- Maestro Mastercard
- Google Pay
- Apple Pay
- SEPA credit transfer
How long is the warranty on a Westinghouse product?
All Westinghouse products have a warranty period of 2 years after purchase.
How can I make a warranty claim?
Sorry to hear that our product has stopped working, but we are here to help you! Please contact us at: email@example.com and together we will come to an appropriate solution.
Before contacting us, it is important to include the following documents:
- A valid purchase receipt or confirmation of your order
- A description of the defect
- A video or photo of the problem
How can I return an order?
To return an order, please email us at firstname.lastname@example.org. Please include your order number and the products you wish to return.
After we receive your return, we will process the return and proceed with the refund. This can take around 10 days depending on your payment method.
What is the return period?
You have the option to return your order within 30 days of purchase. Make sure that you return the products undamaged and with the original packaging. Keep your return receipt until we have processed your return.
How do I get a return label?
The parcel you wish to return can be handed in at a parcel point of your choice. Here it is possible to obtain a return label. The address that may appear on the return label is as follows:
Megaprojects Attn: Returns Webshop
4704 RE Roosendaal
Please keep the shipping note in case something goes wrong. We are not responsible for the return shipment.
What are the return costs?
The return costs are for your own account. The costs depend on the chosen shipping option.. A shipping party other than the options below is also possible.
Returns via PostNL: letter post from €4.60 and parcel post from €7.25.
Returns via DHL: parcel post from €4.95.